Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of RE-AI's real estate investment analysis platform ("Service"), provided by Pacific Venture LLC ("Company," "we," "our," or "us"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

2. Description of Service

RE-AI is a software platform designed to help real estate investors and professionals analyze property investments, manage communications, and streamline their real estate business operations. The Service includes:

• Property valuation and analysis tools
• Market data and comparable property analysis
• Email and SMS communication management
• CRM and lead management features
• Automated workflows and reporting

3. User Accounts

3.1 Account Creation

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. We are not liable for any loss or damage arising from your failure to protect your account information.

4. Email and SMS Configuration

• Complying with your email/SMS provider's terms of service and acceptable use policies
• Ensuring you have proper authorization to send emails/SMS from the configured accounts
• Complying with anti-spam laws (CAN-SPAM Act, TCPA, GDPR, etc.)
• Obtaining proper consent before sending marketing communications
• Managing your sending limits and reputation with your providers
• Any costs associated with your email/SMS provider services

We are not responsible for deliverability issues, provider suspensions, or violations of third-party terms arising from your use of configured email/SMS services.

5. Acceptable Use

5.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms.

5.2 Prohibited Activities

You agree NOT to:

• Violate any applicable laws or regulations
• Send spam, unsolicited marketing, or fraudulent communications
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any part of the Service
• Use the Service to transmit malware, viruses, or harmful code
• Scrape, harvest, or collect user data without permission
• Reverse engineer, decompile, or disassemble the Service
• Use the Service for any illegal or unauthorized purpose
• Violate the intellectual property rights of others

6. Data and Content

6.1 Your Data

You retain ownership of all data, content, and information you submit to the Service ("Your Data"). By submitting Your Data, you grant us a license to use, store, and process it solely for the purpose of providing the Service.

6.2 Accuracy of Information

The Service provides property valuations, market data, and analysis based on available information and algorithms. While we strive for accuracy, we do not guarantee that all information is accurate, complete, or up-to-date. You should verify all information independently before making investment decisions.

6.3 Third-Party Data

The Service may include data from third-party sources. We are not responsible for the accuracy, reliability, or availability of third-party data.

7. Disclaimers

7.1 No Investment Advice

THE SERVICE IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE INVESTMENT, LEGAL, TAX, OR FINANCIAL ADVICE. You should consult with qualified professionals before making any investment decisions. We are not liable for any investment losses or decisions made based on information provided by the Service.

7.2 "AS IS" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

7.3 No Guarantee

We do not guarantee that:

• The Service will be uninterrupted, secure, or error-free
• Any defects will be corrected
• The Service will meet your specific requirements
• Data will be accurate or reliable

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your use or inability to use the Service
• Any unauthorized access to or use of our servers and/or your data
• Any interruption or cessation of the Service
• Any errors or omissions in any content
• Investment decisions made based on Service data
• Email or SMS deliverability issues

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your use of configured email/SMS services
• Any content you submit through the Service

10. Intellectual Property

The Service and its original content, features, and functionality are owned by the Company and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our express written permission.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature.

11.2 Termination by Us

We reserve the right to suspend or terminate your access to the Service at any time, without notice, for conduct that we believe:

• Violates these Terms
• Is harmful to other users or the Service
• Violates applicable laws
• For any other reason at our sole discretion

11.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. We may delete your account and data in accordance with our data retention policies.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the new Terms on the Service and updating the "Last Updated" date. Your continued use of the Service after changes constitute your acceptance of the new Terms.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules, except that either party may seek injunctive relief in court to protect intellectual property rights.

14. Miscellaneous

14.1 Entire Agreement

These Terms constitute the entire agreement between you and the Company regarding the Service.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

14.3 Waiver

No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

14.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights without restriction.

15. Contact Information